33 Royal Caribbean cruise ships enhanced by Harris CapRock


Harris CapRock has announced that it completed fleet installation onboard 33 Royal Caribbean cruise ships. Since the start of the project, the company has removed 48 legacy antennas, installed 86 new ones in ports all around the world and procured more than 59,000 individual components for the project.

Harris CapRock has developed a new ‘card-less’ crew-calling kiosk and voice platform, which the Royal Caribbean crew has used to make more than three million calls totaling more than 24 million minutes to date.

The results are very exciting for Royal Caribbean, and even more remarkable is that while this was going on the teams are also rolling out new IT applications and services to take advantage of the new bandwidth.

We have to admit that Royal Caribbean cruise ships already offered some of the best communication for mobile and broadband while at sea, although it certainly had room for a lot of improvement. When reviewing Royal Caribbean’s Independence of the Seas we found many black spots, especially in the rooms.

Cruise Ship News will be cruising with Royal Caribbean again next year and look forward to giving their new communication system a hands-on review.

Here are some other notables from Harris CapRock:

  • On average, Harris CapRock’s solution is supporting more than 600,000 calls per month.
  • Harris CapRock’s Spacetrack stabilized antenna systems are delivering more than 10 times the amount of bandwidth previously available on the ships enabling dramatically improved communications for guest and crew.
  • Harris CapRock completed the installation of all 33 ships in just nine months.
  • The final vessel installation was done on April 27 which marked the completion of the transition.
  • April marked the one year anniversary of the Royal Caribbean Cruises Ltd. contract award (services agreement signed April 2012). Harris CapRock was awarded a five-year contract to provide communications services onboard Royal Caribbean’s fleet of 33 ships.

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